Terms & Conditions

At 92VIP our client’s safety and care is our main priority. We aim to provide the most luxurious and enjoyable journey possible. We custom tailor every journey to meet your individual requirements to the best standard possible to guarantee complete luxury and enjoyment. We work extremely hard to ensure our 92VIP clients are always completely satisfied and receive the best luxury service our V-class Mercedes have to offer. The 92VIP team promise to provide a discreet, comfortable, safe, high quality, reliable, and enjoyable journey from the start of your experience with us to the end.

In order to ensure a mutual respect between our 92VIP staff and 92VIP clients please read and accept our terms and conditions below.

Zero tolerance policy. We do not tolerate any kind of physical or verbal abuse to any 92VIP staff member. We reserve the right to refuse to carry any passenger who is abusive or whose behaviour poses threat to either the chauffeur, the vehicle or any other passenger(s).

If a situation of such was to occur during your journey, your travel with us will be terminated with immediate effect. If any further actions are to be taken an incident report of the issue will be sent to you explaining the further actions. We ask you to always respect your 92VIP drivers and vehicles during your travel with us.

We maintain a strict non-smoking policy in all our 92VIP vehicles as required by law. This is deemed as interior damage (please see damage and loss policy).

It is the clients responsibility to provide accurate information on any requirements or requests at the time of booking to ensure 92VIP can meet your specific requirements and process your booking effectively.

It is the clients responsibility to ensure all booking details are correct. The correct pickup times and destinations must be given during the initial enquiry so we can process your booking accurately. Clients must check all booking confirmation details and highlight any errors.

Please be on time for your pickup and let us know in advance of any travel changes.

We will always do our utmost best to plan your journey effectively to ensure our drivers are punctual however, we cannot accept responsibility for delays caused by circumstances out of our control.

We ask that you always respect our 92VIP vehicles whilst traveling with us and take extra care when using our onboard facilities. (Please read our damage and loss policy for further information).

Any interior damage resulting to cleaning charges such as sickness and spillages will result in a £100 penalty charge which is to be paid at the time of damage via cash, card or bank transfer. Failure to do so will terminate your journey immediately and be reported to the managing director. (please see damage policy)

Please read our privacy policy and damage and loss policy these can be found on our website www.92vip.co.uk.

Booking, payments and cancellations

We aim to provide accurate and completive quotes. Unless otherwise stated, the

price quoted includes any planned tolls, parking charges and congestion fees (if

applicable).

Waiting time if included in your booking will be stated in your booking confirmation.

If you are delayed for your pickup time, please contact your driver as soon as

possible on the number provided. In the event that you are significantly delayed,

your driver/vehicle may not be able to wait dependant on other bookings.

To confirm your booking, we require a non-refundable and non-transferable deposit

of 20% of the total cost of your booking or £50 (whichever is greater). Your booking is NOT confirmed until this payment has been received and you have received confirmation from us. The deposit is then taken off the final payment. If you pay the full amount when booking, 20% of the total cost or £50 (whatever is greater) will be classed as the deposit in the event you decide to cancel your booking (please see below).

Full payment must be paid at least 4 weeks prior to the travel date booked. If making a booking within 4 weeks of the travel date full payment is required straight away to complete your booking.

Payments can be made via bank transfer details of this will be on your booking email.

All deposits are non-refundable and non-transferable.

If you cancel your booking more than 72 hours from the scheduled pickup time, a

50% refund of the balance (minus the deposit and any expenses) will be given.

If you cancel your booking less than 72 hours from the scheduled pickup time all

payments will be non-refundable.

If you fail to be available at the requested pickup time and destination and cannot be

contacted, all payments will be non-refundable.

Thank you for reading and understanding our terms and conditions. Payment of your deposit is confirmation that you accept our terms and conditions. We hope you enjoy travelling with 92VIP Elite Travel Ltd.

Thank you. Managing Director.

92VIP Elite Travel LTD.

Damage and Loss Policy Procedure

As stated in our terms and conditions we ask that all our 92VIP clients respect our vehicles whilst travelling and communicating with us. We outline that you take extra care when using all our onboard facilities, entertainment systems, entering and exiting our vehicles and adhere to our non- smoking policy which is deemed as interior damage if occurs.

Any interior damage resulting to cleaning charges such as sickness and spillages will result in a £100 penalty charge which is to be paid at the time of damage via cash, card or bank transfer. Failure to do so will terminate your journey immediately and will be reported to the managing director to follow the below steps.

Our 92VIP drivers always inspect our vehicles before and after any client bookings.

Any damages or losses found after a booking will be documented immediately to the 92VIP managing director and a notification will be sent straight to the booking client outlining the damage reported by the driver.

The managing director will open a new incident case and start the process. The process will be communicated between all parties involved including any third-party correspondents.

The managing director will thoroughly investigate the incident and based on actual accounts from all parties involved an incident report will be processed.

When liability for the damage or loss is confirmed, an invoice showing a full breakdown of the cost of damages or losses will be sent from our technical engineers and/or maintenance partners.

A copy of the receipt will be sent to the client once payment has been successfully received.

The managing director will then close the case and all communications will be logged, recorded and sent to all relevant correspondents.

In the circumstances that the client is unhappy with the decision made, they have the right to dispute this further by contacting 92VIP Elite Travel Ltd directly, within 24 hours of the final decision being made. If for any reason the client does not comply with the correct policies set out by 92VIP Elite Travel Ltd, this will result in further action being taken to retrieve the cost of the damages by our third-party debt recovery team.

92VIP work extremely hard to maintain the interior and exterior features of our vehicles so that they are at their highest standards and in working order for our clients. If something has been damaged or not working accordingly we aim to inform the booking client at the earliest opportunity.

If for any reason, you are not happy with the service we ask that you follow our complaints procedure by contacting 92VIP directly.

Thank you. Managing Director.

92VIP Elite Travel Ltd.

Terms & Conditions

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